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| FREQUENTLY ASKED QUESTIONS | ||||
| ABOUT PLAYS.COM'S PARTNER TICKETSNOW.COM | ||||
| PRIVACY & SECURITY | ||||
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| BUYING TICKETS | ||||
| SELLING TICKETS | ||||
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| TICKET BROKERS | ||||
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| ABOUT PLAYS.COM'S PARTNER TICKETSNOW.COM | ||||
| How is TicketsNow.com able to offer so many tickets for so many events? | ||||
| TicketsNow.com is the world's favorite and most trusted brand for premium event seating and tickets. Providing safe, easy, and convenient ways to purchase tickets, 24/7, we offer consumers access to the largest nationwide database of sports, concert, and theater tickets. TicketsNow.com lists the world's largest online inventory of secondary market tickets—nearly 6 times more than eBay. In fact, 9 out of 10 professional companies in North America that sell tickets online list their tickets at TicketsNow.com. You will find tickets for virtually every major sporting event and concert on our site. If you can't find the tickets you want, call us! We're happy to help you locate great seats to any event, anywhere. | ||||
| How do I know that the tickets listed on TicketsNow.com are authentic? | ||||
| We go to great lengths to make sure that the products we sell are authentic and the services we offer are beyond reproach. TicketsNow.com enforces the industries most stringent rules for listing tickets on our system—yet we still are able to offer you the largest selection. You can shop our site with confidence knowing that we thoroughly screen and check all references for every seller who lists their tickets with us. You'll only find legitimate tickets listed on TicketsNow.com. We stake our reputation on it. | ||||
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| Where can I check references for TicketsNow.com? | ||||
| TicketsNow.com is a member of the Better Business Bureau OnLine Reliability Program and a founding member of the National Association of Ticket Brokers (NATB), which was organized to promote the highest level of ethics in the secondary ticketing marketplace. | ||||
| What are your office hours and location? | ||||
| Our call center is open Monday thru Friday, 8 am to 7 pm (Central Time), and from 9 am to 3 pm on Saturdays. Of course, you are free to shop our Web site for tickets 24 hours a day, 7 days a week. | ||||
| Corporate Headquarters TicketsNow.com ( Brokerage and Order Processing ) 620 N. Route 31 Crystal Lake, IL 60012 (800) 927-2770 (800) 927-2795 (español) (815) 444-9800 PLAYS.COM 815-477-5084 events@plays.com |
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| How do I contact TicketsNow.com? | ||||
| Please click here to view our contact information. | ||||
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| PRIVACY & SECURITY | ||||
| What is your Privacy Policy? | ||||
| TicketsNow.com is firmly committed to protecting your personal information while you are shopping on our site. Please click here to view our Privacy Policy. | ||||
| How do I know that my transaction is secure and that my personal information is protected? | ||||
| TicketsNow.com ensures a safe, secure customer buying experience. Our offices are equipped with the latest computer technology. All transactions conducted on our Web site through a secure browser are protected by SSL software, the industry standard and the best software available today for secure online commerce business. All transactions are processed on our secure server with full 128-bit encryption. This means that all of your personal information, including your credit card number, name, and address, cannot be read as the data travels over the Internet. We invite you to shop with confidence of knowing that your personal information is protected at all times. | ||||
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| BUYING TICKETS | ||||
| Where can I review your Sales Terms & Conditions? | ||||
| To view our Sales Terms & Conditions, please click here. | ||||
| What types of payment do you accept? | ||||
| CREDIT CARD | ||||
| We accept VISA, MasterCard, American Express, Discover, Diners Club, and the JCB Card. The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and TicketsNow.com against fraudulent credit card use. | ||||
| CASH | ||||
| Cash will not be accepted. | ||||
| PERSONAL CHECK | ||||
| TicketsNow.com does not accept personal checks. | ||||
| CASHIERS CHECK OR MONEY ORDER | ||||
| Payment by cashiers check or money order may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 24 hours. The cashiers check or money order must be sent to us using an overnight delivery service. Payment by money order will also be accepted in person at our corporate office. | ||||
| WESTERN UNION | ||||
| Payment by wire transfer may not be available on all ticket orders. If your request can be handled, the tickets may be held for up to 2 hours. | ||||
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| Do I have to pay sales tax? | ||||
| Most tickets that we sell are not taxed. We collect tax as required by law. | ||||
| How are my tickets shipped? | ||||
| All tickets are shipped via an express courier service and all deliveries require a signature. We do not allow any reroutes on the package. The courier must deliver it to the address on any package. They cannot deliver it to any other address. If you have any specific delivery requirements please make those arrangements when you place your order. Tickets are normally sent to your credit card billing address. | ||||
| The billing address will be verified with your credit card company so you must use the exact address where your statements are sent. Should you require that the order be shipped to an alternate address we will require faxed authorization from you. The faxed authorization will include a signed copy of the Card Holder Verification Form along with legible copies of your driver's license and the credit card used during the purchase. This is done to protect both you and TicketsNow.com against fraudulent use. The tickets will be delivered using the best method. If possible we will inform you of the courier and when to expect delivery when your order is confirmed. Tickets are shipped worldwide where FedEx exist. Go here to find out whether FedEx ships to your location. | ||||
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| What shipping charges will I pay? | ||||
| Please note that the delivery times are from the date that we ship the order. Some tickets will require 1-2 days processing time. All delivery times are subject to availability in your delivery area. Any other special delivery requirements can be quoted as requested. | ||||
| CONTINENTAL UNITED STATES | ||||
| Shipping Varies between orders. | ||||
| HAWAII AND ALASKA | ||||
| Economy (2-3 Days) $15 Overnight $22 |
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| INTERNATIONAL SHIPPING RATES | ||||
| Canada & Mexico $25 Europe $35 All Other Countries $45 |
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| All prices are in US Dollars. | ||||
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| How can I track my order? | ||||
| TicketsNow.com will inform you as to when you can expect your package when we confirm your order. If it does not arrive by when expected, please contact our Customer Care Department. Since we require a signature on all deliveries most packages can be traced quickly. | ||||
| I purchased tickets from TicketsNow.com but cannot attend the event. What is your refund/return policy? | ||||
| There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This policy is in place because when you purchase your tickets we secure and acquire those tickets for you and are not able to recover our costs. Please order tickets only after you are certain you want them. For information on how to resell tickets that you purchased from TicketsNow.com, please contact or call us at 1-800-927-2770. | ||||
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| What if my event is cancelled? | ||||
| If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event, no refunds will be made. You must exchange the tickets at the ballpark for a seat to a future game that is still available. In all other instances mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets; however, no refund or percentage of refund can be guaranteed. | ||||
| What if my event is postponed? | ||||
| If an event is postponed, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued. We are not able to offer customers refunds on postponed events. | ||||
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| What if my tickets are lost or stolen? | ||||
| When you receive your tickets, keep them in a safe place. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight or heat can damage some tickets. | ||||
| Can I put tickets on hold? | ||||
| The ticket-hold policy is set by each individual listing seller. Although we cannot guarantee that a particular seller will be willing to hold tickets, we will certainly ask them on your behalf. If we are able to have a seller hold tickets, they typically will allow an hour or two for you to make your final decision on whether or not to purchase the tickets. | ||||
| Can I purchase a TicketsNow.com gift certificate? | ||||
| TicketsNow.com gift certificates make great gifts. Gift certificates can be purchased in any amount above $25 or for any event. Contact our for details. | ||||
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| SELLING TICKETS | ||||
| I have tickets to sell. Will TicketsNow.com buy them from me? | ||||
| If you have tickets you would like to sell, we are proud to recommend the services of Premium Inventory, the preferred broker of TicketsNow.com. All payments and transactions processed by Premium Inventory are 100% guaranteed by TicketsNow.com. | ||||
| To offer your tickets for sale, please complete the Premium Inventory Tickets to Sell Form. Provide all information required, including exact seat locations and your asking price. A Premium Inventory representative will evaluate your offer and then contact you directly. | ||||
| Please be aware that Premium Inventory will require positive identification on any tickets that they purchase from you. This will include a legible copy of your driver's license and a signed letter of agreement acknowledging that you are selling your tickets to Premium Inventory. Details will be provided if and when a mutual agreement is reached. | ||||
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| Can I sell my tickets on consignment with TicketsNow.com? | ||||
| Premium Inventory, the preferred broker of TicketsNow.com, accepts tickets to be sold on consignment. Tickets sold on consignment may create a higher dollar return than if your tickets are purchased outright by Premium Inventory. However, please be aware that it is possible that your consignment tickets may go unsold. | ||||
| For tickets sold on consignment, 75% of the sale price is paid to the seller. Consignments are settled on a weekly basis, even if only some of the seller's tickets have been sold. The seller has the right to take his/her consignment tickets back at any time, in which event, the seller is responsible for shipping charges. | ||||
| All consignments must be approved by a Premium Inventory representative before you send them any actual tickets. Premium Inventory will require positive identification on any tickets taken in on consignment. This will include a legible copy of your driver's license and a signed letter of agreement acknowledging that you are permitting Premium Inventory to sell your tickets on consignment. Details will be provided if and when a mutual agreement is reached. | ||||
| If you would like to sell tickets on consignment through Premium Inventory, please complete and send a Tickets to Sell Form. | ||||
| PLEASE NOTE: Premium Inventory, like any business, buys tickets at a wholesale price and strives to sell them at a retail price. If you wish to sell your tickets and remove your financial risk, the outright price Premium Inventory will pay for tickets generally is between 50% and 75% of the asking retail price. If the market demand for your tickets is low or if Premium Inventory already has sufficient tickets for that particular event, they may not be interested in purchasing your tickets, even if they are below face value. | ||||
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| TICKET BROKERS | ||||
| What is a ticket broker? | ||||
| TicketsNow.com permits a number of professional ticket sellers to list their inventories on our site. Among our thoroughly screened listing sellers are reputable ticket brokers. A broker is defined as "One hired for a fee to negotiate purchases, contracts, or sales." A ticket broker does just that. There are people who want to sell their tickets and there are also people who want to buy those same tickets. There are two ways that a broker can do this. The broker can buy the tickets outright from the seller and hope that they can sell them. If the market drops or the tickets don't get sold the broker incurs the loss. The second way is the broker could take the tickets from the seller on consignment and keep a fee if they are sold. Either way a ticket broker puts the buyers and the sellers together for a fee. | ||||
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| Why are the tickets on your site listed above face value? | ||||
| Licensed ticket brokers generally sell their tickets at prices above face value. This price is known as the ticket's "market value." The only place you can purchase tickets at face value is through Ticketmaster or a venue box office. However, it is important to note that these primary sellers often charge additional service fees—creating actual prices that are higher than the amount listed on the face of the ticket. | ||||
| Licensed ticket brokers specialize in obtaining desirable seats for high-demand and sold-out events. They get these tickets from a variety of sources including season ticket holders and individuals who have extra tickets for events. To obtain these high-demand tickets, brokers pay a premium, or a price often well above face value. They then sell these tickets at market value. The market value price for a ticket is determined by many factors including seat location, supply and demand, date and location of event, etc. | ||||
| In order to provide outstanding service and selection to consumers, TicketsNow.com includes a marginal mark-up on the tickets listed on our Web site. Like any business, whether it's a gas station or a grocery store, this mark-up covers operational costs, ticket order processing, packaging, etc. And just like other businesses, the market value for tickets fluctuates. This means that we sometimes must sell tickets for below what the listing sellers actually paid. | ||||
| Our ultimate goal is to provide our customers with the greatest selection of event tickets at competitive prices. | ||||
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| Is it illegal to sell tickets for more than face value? | ||||
| No. It does generally require a license and set of standards to follow. In Illinois, where TicketsNow.com is licensed, it also requires a $100,000 cash bond for consumer protection to be held either privately or through an association. We are licensed to sell in 98% of the markets and will notify you if we cannot. All transactions that we handle meet all state and local provisions. | ||||
| Is it illegal to buy tickets for more than face value? | ||||
| In most states, it is legal to buy tickets from TicketsNow.com. If you are a resident of New York or Florida, there are certain restrictions about purchasing tickets for more than their face value. | ||||
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| NEW YORK RESIDENTS | ||||
| New York State statutes currently prohibit TicketsNow.com from selling tickets for events taking place in New York State to New York residents. We cannot sell tickets for events that take place in the state of New York if you have a credit card billing address or a shipping address that is located in the state of New York. If the event takes place within the state of New York, we can only sell the tickets to that event to people who live outside of the state of New York. | ||||
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| FLORIDA RESIDENTS | ||||
| All event tickets offered for sale at TicketsNow.com to Florida residents are included as part of a transportation package. For your convenience, TicketsNow.com has prearranged meeting locations near your venue and will make arrangements for ground transfers from there to your event. Special arrangements will be made for you depending on the number in your party. Please click here to view a sampling of the most popular Florida venues along with their associated meeting points. If your venue is not listed or you live in Florida and are purchasing tickets for an event out of state, travel is still included as part of your package. Simply contact our travel desk for your pick-up location. You will receive your travel voucher via email if an email address was provided; regular mail if no email address was given. Once you're ready to book your ground transfer please call our travel desk at 1-800-927-2770 x2148. We will provide you with an exact pick-up location and let you know specifically where to go and what to do, and make sure you have a contact name and telephone number of the transportation company before you leave for your event. If you have questions, should there be time constraints, or should you not receive your travel voucher prior to your event, please contact our travel desk for immediate assistance. The transportation service is provided as part of the package along with your ticket purchase. It is not mandatory that you take advantage of the travel services we provide. Whether you accept or decline the transportation portion of the package, your purchase price will be the same. |
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